Cassiopeia Frank, MMSc, PA-C, CPPS,鈥痑n Advanced Practice Provider in the Division of Hematology, has been named the new Director of Quality and Safety for the University of North Carolina Department of Medicine. 鈥疐rank brings extensive expertise in patient safety, quality improvement, and clinical practice innovation.
鈥淚 am proud to say that 黑料网 is a place I confidently send my friends and family members for care,鈥� said Frank. 鈥�I don鈥檛 do that because of the walls around it or the machines inside it 鈥� I do it because of the people. The people who provide healthcare at this institution are kind, caring, and so very dedicated to the work we do.鈥�
The Director of Quality and Safety is responsible for overseeing the interdisciplinary quality improvement, safety, service and value activities for the department. This includes supporting inpatient faculty service leaders and outpatient medical directors as they set and implement annual quality initiatives and engage in ongoing safety work. It is also a role that supports the work of Carolina Quality initiatives such as Just Culture, SAFE and TeamSTEPPS.
鈥淲e are so fortunate to have Cassi Frank take on this critical role in supporting safety and quality work across the Department of Medicine,鈥�鈥疌ristin Colford, MD, FACP, the Executive Vice Chair of the Department of Medicine said. 鈥�Her clinical experiences have spanned the spectrum of care settings from inpatient malignant hematology, outpatient benign hematology and the rapid access DVT clinic and her unique expertise will help us deliver the highest quality and safest care to our patients.鈥�
Frank holds a Certificate in Quality, Patient Safety, and Outcomes Research from Johns Hopkins University鈥檚 Bloomberg School of Public Health and is currently pursuing a doctoral degree in Quality and Patient Safety at the same institution.聽
鈥�The providers here are not only highly skilled professionals, but they are also human,鈥� Frank said. 鈥淚n the last several years, I have focused my graduate work in healthcare quality and patient safety, which operates on the foundation of the goodness, but also the fallibility, of humans.”
“I believe one of the best ways I can give back to both our patients and our clinical workforce is by strengthening the systems in which they work.鈥疢y hope is to enhance our ability to pursue innovative quality projects by advancing access to actionable data that contribute meaningful improvements to patient care.鈥�
Frank鈥檚 research focuses on clinician trust and AI integration in clinical practice, reflecting her commitment to advancing patient-centered care through innovative solutions. Her dedication to improving healthcare quality is further demonstrated by her completion of the Institute for Healthcare Quality Improvement (IHQI) Fellowship at 黑料网 in 2024. Additionally, she is a Certified Professional in Patient Safety (CPPS) through the Institute for Healthcare Improvement, underscoring her expertise in implementing evidence-based strategies to enhance patient outcomes.
Please join us in congratulating Cassiopeia Frank, MMSc, PA-C, CPPS, on this well-deserved appointment.